We collect the following types of information to provide and improve our services:
a. Personal Information
- Customer Information: When you register as a customer, we collect your name, email address, phone number, and payment information.
- Carrier Information: When carriers register, we collect their name, email address, phone number, vehicle details, identification documents, and payment information.
- User Content: This includes photos of items, descriptions of items, negotiation details, and any other information you provide when using the app.
b. Usage Data
We collect information about how you interact with the app, such as:
- The features you use.
- The carriers you interact with.
- The trips you book.
We also collect device information, including:
- IP address.
- Device type.
- Operating system.
- App usage logs.
c. Location Data
To connect you with nearby carriers and provide accurate logistics services, we collect your location data when you use the app.
d. Safety and Trust Data
For carriers, we collect data related to their performance, including:
- Completed trips.
- Customer reviews.
- Safety ratings to assign and maintain their safety badge.
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services.
- To connect customers with carriers and facilitate negotiations and transactions.
- To verify carrier identities and ensure safety and trustworthiness.
- To process payments and provide customer support.
- To monitor and analyze app usage to improve user experience.
- To communicate with you about updates, promotions, and support inquiries.
- To enforce our terms and conditions and ensure compliance with applicable laws.
We may share your information in the following circumstances:
- With Carriers/Customers: To facilitate transactions, we share necessary information between customers and carriers, such as item descriptions, photos, and contact details.
- With Service Providers: We may share information with third-party service providers who assist us in operating the app, processing payments, and providing customer support.
- For Legal Reasons: We may disclose information if required by law or to protect our rights, property, or safety, or that of our users or the public.
- With Your Consent: We may share information with third parties if you give us explicit consent to do so.
4. Data Security
We take the security of your information seriously. We implement industry-standard security measures, including:
- Encryption.
- Secure servers.
- Access controls.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your information:
- Access and Update: You can access and update your personal information through the app’s settings.
- Delete Account: You can request to delete your account by contacting us at [Insert Contact Email]. Note that some information may be retained for legal or operational purposes.
- Opt-Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe link in the email.
6. Third-Party Links and Services
Our app may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before using their services.
7. Children’s Privacy
Cary is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or via email. Your continued use of the app after the changes are made constitutes your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Thank you for trusting Cary with your logistics needs. We are committed to protecting your privacy and providing a safe and reliable platform for all users.
